Laws and Restrictions of Abrar Future Tech LLP

Effective Date: October 2, 2023
Last Revised: June 9, 2025

Abrar Future Tech LLP is committed to fostering a transparent, secure, and accountable business environment. These laws define the rights, responsibilities, and obligations of customers engaging with our digital solutions and services. All clients, users, and third-party affiliates are bound by these laws upon initiation or usage of any product or service offered by Abrar Future Tech LLP.

I. TRANSPARENCY AND INFORMATION RIGHTS

1. Transparency Law

Customers shall be entitled to complete, accurate, and clear information regarding the company’s services, features, deliverables, limitations, and operational terms. No hidden terms or misleading representations are permitted.

2. Product Description Law

Each product or service must be accompanied by a clearly stated description of its intended use, features, version limitations, compatibility, technical requirements, and known constraints or exclusions.

3. Pricing Disclosure Law

All fees, including one-time, recurring, and usage-based charges, must be transparently disclosed prior to contract initiation. Any applicable taxes, penalties, and overage rates will be explicitly mentioned. No post-engagement hidden costs shall be permitted.

4. Terms of Use Law

The customer shall be provided with a written or digital copy of the Terms of Use Agreement, which defines both parties' rights and responsibilities, including scope of services, support obligations, usage limits, and violation consequences.

II. DATA PRIVACY AND SECURITY

5. Data Privacy Law

All personal or company data shared with Abrar Future Tech LLP shall be protected under applicable data protection laws (e.g., India’s IT Act, GDPR where applicable). No data shall be collected, processed, or retained without informed customer consent.

6. Data Usage Law

Collected data may be used only for purposes explicitly consented to by the customer and in compliance with the privacy policy. This includes usage for project execution, quality improvement, and support.

7. Data Security Law

All customer data shall be stored in encrypted environments. Systems will be safeguarded with multi-layered security protocols, including but not limited to: firewalls, access logging, secure servers, and role-based access controls.

8. Data Breach Notification Law

In the event of a data breach affecting any customer, Abrar Future Tech LLP shall:

• Notify affected clients within 72 hours

• Share details of the breach including affected data and impact

• Advise corrective actions and offer necessary support to mitigate risk

III. SERVICE STANDARDS AND SUPPORT

9. Service Level Agreement (SLA) Law

A formal SLA shall accompany all major service contracts. It must define:

• Uptime guarantees (e.g., 99% monthly availability)

• Response time categories (Critical, High, Medium, Low)

• Escalation matrix

• Resolution timelines

10. Customer Support Law

Support must be delivered through qualified personnel via multiple channels (email, call, CRM portal). Support hours will be clearly communicated and governed by the active support policy. Emergency support may carry an additional cost.

11. Escalation Procedure Law

A clear, step-wise escalation structure must be in place for unresolved issues. This includes:

• Tier-1 Support: Initial Contact

• Tier-2 Support: Technical Lead or Project Manager

• Tier-3 Escalation: Operations Head or Director
  Resolution updates must be shared within predefined timelines.

12. Service Disruption Law

Customers must be notified:

• Proactively for scheduled maintenance

• Immediately upon major service outages or downtime
  Regular updates must be issued until full service restoration.

IV. USAGE GUIDELINES AND RESPONSIBILITIES

13. Fair Usage Law

All services must be used responsibly within the agreed scope. The following is strictly prohibited:

• Sharing login credentials or unauthorized user access

• Overloading servers or resources

• Bypassing licensing controls or service boundaries

Violation may lead to service suspension or termination without refund.

14. Intellectual Property Compliance Law

Customers shall not copy, modify, reverse engineer, sublicense, or redistribute proprietary software, documentation, or intellectual content of Abrar Future Tech LLP without prior written permission.

15. Compliance with Applicable Laws Law

Clients must comply with all laws relevant to their jurisdiction and the services rendered, including:

• IT Act, 2000 (India)

• GDPR (where applicable)

• Copyright & Trademark Acts

• Anti-spam, Export Control, and Cybersecurity laws

Abrar Future Tech LLP is not liable for client misuse that violates applicable laws.

16. Prohibited Activities Law

Customers shall not engage in:

• Hacking or DDoS attacks

• Spamming or phishing

• Spreading malware or viruses

• Harassment of staff or other users

• Fraudulent chargebacks
  Such activities will result in immediate termination, legal action, and permanent blacklisting.

V. GOVERNING LAW AND MODIFICATIONS

17. Policy Evolution Law

Abrar Future Tech LLP reserves the right to amend or update these laws with notice via email or website. Continued usage of services constitutes agreement to the latest version of the laws.

18. Jurisdiction and Enforcement Law

All policies shall be governed by the laws of the Republic of India. Disputes, if any, shall be subject to the jurisdiction of courts located in Idukki District, Kerala.

VI. CUSTOMER ACKNOWLEDGMENT

By engaging with Abrar Future Tech LLP, each customer automatically agrees to abide by these laws in good faith. These laws are designed to ensure:

• Mutual trust and transparency

• High data and service integrity

• Clear responsibilities and legal safety for both parties

For questions or reporting violations, contact:
support@abrarfuturetech.com