Laws of Abrar Future Tech LLP - Customers

Transparency and Information

Transparency Law:

Abrar Future Tech LLP is dedicated to providing clear and accurate information about its products, services, pricing, and terms of use. Customers are entitled to detailed and transparent information to make informed decisions.

Product Description Law:

The company will provide precise descriptions of product features, functionalities, and limitations, ensuring customers understand what they can expect.

Pricing Disclosure Law:

All applicable fees, charges, and pricing structures will be clearly disclosed. This includes recurring fees, one-time charges, and any additional costs customers may incur.

Terms of Use Law:

Clearly defined terms of use will be provided, outlining the rights and responsibilities of both parties. This includes information on usage policies, acceptable conduct, and any limitations or restrictions.

Data Privacy Law:

Customer data privacy and security are paramount. The company will handle data in compliance with applicable privacy laws, ensuring protection and confidentiality. Proper consent for data collection and processing will be obtained, security measures implemented, and data will not be shared without explicit consent or legal obligation.

Data Usage Law:

Customer data will be collected, used, and stored only for legitimate purposes, with proper consent, and in compliance with relevant data protection regulations. Unauthorized or unlawful use of data is prohibited.

Data Security Law:

Appropriate security measures, including encryption, firewalls, access controls, and regular security audits, will be implemented to protect customer data from unauthorized access, disclosure, or misuse.

Data Breach Notification Law:

In case of a data breach affecting customer data, affected customers will be promptly notified. Necessary steps will be taken to mitigate potential harm, including providing information about the breach, affected data types, and recommended actions.

Service Level Agreement (SLA) Law:

A Service Level Agreement outlining service standards, uptime, response times, and support mechanisms will be provided. The company will strive to meet or exceed these standards, ensuring clear expectations regarding availability, performance, and reliability.

Customer Support Law:

Timely and efficient customer support will be provided. Customers have the right to receive assistance from knowledgeable representatives and prompt resolution of inquiries or problems. Multiple support channels, such as phone, email, and live chat, will be available.

Escalation Procedure Law:

A clearly defined escalation procedure for handling customer complaints or unresolved issues will be in place. This includes a structured process for escalating issues to higher management or specialized teams for timely and satisfactory resolution.

Service Disruption Law:

In the event of service disruptions, affected customers will be promptly notified, with regular updates and efforts to restore services as quickly as possible. This includes proactive communication about planned maintenance, system upgrades, or unforeseen outages.

Fair Usage Law:

Customers must use products and services responsibly and in compliance with the terms of use. Any abuse or misuse may result in termination or suspension of services. This includes refraining from unauthorized access, sharing login credentials, distributing malware, or any actions negatively impacting security, integrity, or performance.

Intellectual Property Compliance Law:

Customers must respect the intellectual property rights of Abrar Future Tech LLP and third parties. Unauthorized use or distribution of copyrighted materials, trademarks, patents, or trade secrets is prohibited. This includes refraining from reverse engineering, copying, modifying, or distributing proprietary software or documentation without proper authorization.

Compliance with Applicable Laws Law:

Customers are expected to comply with all applicable laws, regulations, and industry standards when using products and services. This includes adhering to data protection laws, intellectual property rights, export controls, anti-spam regulations, and other relevant legal obligations in the customer’s jurisdiction.

Prohibited Activities Law:

Customers shall not engage in illegal, fraudulent, harmful, offensive, or disruptive activities affecting Abrar Future Tech LLP's operations or other customers. This includes unauthorized hacking, spamming, phishing, spreading malicious content, or any actions violating the law or causing harm to the company, its infrastructure, or its customers.