101, Pady, Mundiyeruma,
Thookkupalam, Kerala 685552
Effective Date: October 2, 2024
At Abrar Future Tech LLP, we strive to deliver high-quality solutions tailored to meet our clients' needs. However, to maintain transparency and ensure fairness in our operations, we have established the following policy regarding changes or alterations to client requirements after project completion, or when a project is dropped or altered after completion or design commencement.
1.1. Non-Refundability of Advance Payment
If a client chooses to modify or alter the agreed-upon requirements after the project has been completed, or if the client decides to drop or terminate the project after completion, the advance payment made will not be refunded under any circumstances.
This non-refundable policy is to compensate for the time, resources, and efforts already invested in completing the original project as per the agreed requirements.
2.1. Initiating the Process
If the client wishes to proceed with the project under new or altered requirements, Abrar Future Tech LLP will treat the changes as a new project or a new phase of the existing project.
2.2. Preparation of New Quotation and Requirement Document
A revised requirement document will be prepared, detailing the scope of the new or altered requirements.
A new quotation will be issued based on the revised requirements, accounting for any additional resources, time, or expertise required.
2.3. Revised Advance Payment Terms
The advance payment for the new or altered requirements will be recalculated as 50% of the new quoted amount.
If the original advance payment does not meet the new threshold, the client must pay the balance.
Example:
Original Advance Paid: ₹1,00,000
New Quotation Amount: ₹3,00,000
Required Advance (50% of ₹3,00,000): ₹1,50,000
Balance to be Paid: ₹50,000
3.1. Additional Charges for Alterations Post-First Design
If a client requests changes or alterations after the first design has been presented, these changes will incur additional charges based on the scope of modifications, resource reallocation, and implementation impact.
3.2. Project Termination Due to Staff-Client Incompatibility
If, during the project, the client’s expectations, communication, or conduct are found to be incompatible with Abrar Future Tech LLP’s work culture or with its staff, the company reserves the right to unilaterally terminate the project.
In such cases:
The domain and other purchased third-party resources (excluding hosting) will be transferred to the client.
Hosting will not be transferred, as it is maintained under Abrar Future Tech LLP’s internal cloud infrastructure and cannot be separated per-client.
50% of the total amount paid by the client will be retained by the company as compensation for time, effort, and project administration.
The remaining 50% (if any) may be refunded, based on mutual agreement and project stage.
Example:
Total Paid by Client: ₹1,20,000
Cost of Domain and Purchased Resources: ₹20,000 (non-refundable; transferred to client)
Company Retains 50% of Total Paid: ₹60,000
Refundable to Client (if applicable): ₹60,000
(Note: The ₹20,000 worth of resources is considered transferred, not refunded.)
4.1. Approval and Payment
Work on the new or altered requirements will only commence after:
The client has reviewed and approved the revised requirement document and quotation.
The client has paid the adjusted advance amount (50% of the new quotation).
4.2. Timeline Adjustments
The timeline for the project will be revised to reflect the new scope. A new delivery schedule will be provided.
5.1. No Retention of Original Terms for Altered Projects
The original terms (pricing, timeline, scope) will no longer apply once the requirements are changed. The new agreement will override the previous one.
5.2. Accountability for Client-Initiated Changes
Abrar Future Tech LLP is not liable for delays, disruptions, or extra costs resulting from client-initiated changes.
5.3. Mutual Agreement
Both parties must mutually agree on the revised requirements, quotation, and payment before any further work can proceed.
By engaging with Abrar Future Tech LLP, the client agrees to the terms outlined in this policy. This ensures that:
Completed work is fairly compensated.
Additional work is properly resourced and planned.
Disputes are minimized through clear expectations.
For any queries or concerns regarding this policy, clients may contact their designated account manager.
